Self Service Password Reset

Self Service Password Reset for MS Windows Accounts.

Significantly reduce the number of calls to the Help Desk by giving users the ability to reset their own forgotten passwords.

User's enrole to the service by defining security questions and answers which are subsequently used to authenticate a user before allowing them to reset their own password.

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See how Sysgem's Self Service Password Reset product can benefit you and save help desk effort, with a free fully-functional 30-day trial:

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Overview

Sysgem Self-Service Password Reset solves the problem of end-users forgetting their Windows login passwords and having to ask the helpdesk or the system administrator to reset it. With Sysgem Self-Service Password Reset users can reset their own passwords after correctly replying to security questions with answers that they have previously defined themselves.

There are three components of Sysgem Self-Service Password Reset that are to be installed. The central service should typically reside on the domain controller; the web enrolment system can be installed on any IIS server in the domain; and the workstation component should be installed on all end-user workstations to allow users to reset their password on demand.

The Domain Controller runs a Windows Service which carries out the operation of resetting passwords for end-users.It also holds a database of Questions and Answers, which are created by the end-users themselves, and subsequently used to verify the authenticity of the person wishing to reset their own password.

The web enrolment system provides a web interface to the questions and answers database held on the domain controller, allowing users to log in at any time and modify their security questions.

The workstation component installs two additional buttons on the normal Windows logon screen.

Reset Password
Unlock Account

If a user forgets his password then selecting the "Reset Password" button on a workstation where Sysgem Self-Service Password Reset has been installed will allow him to change his own password after he has correctly answered his prepared questions. If the account is locked because he has tried repeatedly, too many times, to log in with an incorrect password, then he can unlock his account by using the "Unlock Account" button and again replying to the security questions.

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Detailed features

Enrolment

To set up the security authentication questions and answers, you need to visit the following address using a web browser:

http:///pwdreset/>

where is either the name of your domain controller or another web server on your network. If in doubt, your network administrator can provide this.

Enter your Windows username and password and press the "Login" button. The Enrolment screen will be displayed.

New questions, hints and answers may be added, and old ones may be deleted. When you useSysgem Self-Service Password Reset to reset your password, you will need to answer all the questions correctly.

Resetting Forgotten Passwords

If you forget your password to your Windows user account then you can change it to a new password using Sysgem Self-Service Password Reset as follows: On the Windows login screen of a workstation that has Sysgem Self-Service Password Reset installed, press the "Reset Password" button.

Enter your username (and select the Domain). Each of the questions you have included in your list of security authentication questions will now be displayed, one at a time.

Enter each question correctly and you will be able to enter and confirm a new password. This password will be set into your Windows user account, and you can then immediately log into the account with the new password. If, however, you have repeatedly tried and failed to log in with an incorrect password, then your account may be "locked". In this case you will need to unlock it using the "Unlock Password" button from the Windows login screen.

If you press the "Unlock Password" button then the same dialogue windows (as described for Password Reset) are shown. The same security questions need to be answered again.

When you log in for the first time after resetting your password, you will be asked to change your password once more – since your account has been set as "Password Expired". Setting the password on this occasion will follow the full password policy rules normally applied on your system.

Feature video

What Happens when You Forget Your Windows Password?

Run an interactive demo-walkthrough for a look-and-feel experience of the Sysgem Password Reset product. Pre-captured screen shots give an insight into the use of some of its features.

First, see what happens when you forget your password:

Watch the Enrolment demontration of Sysgem Self-Service Password Reset

To be able to use this feature, you need to have defined your own security questions and answers and have saved them during an earlier successfully logged-in session: