secure and controlled remote access
view and control desktops of Windows workstations, laptops and servers
inside your network or across the Internet
retain full control over your sensitive data
no need to rely on third-party servers or security
Whether you have IT helpdesk staff that require easy access to end-user computers during support sessions, or remote workers that need to use their office workstation from home or on the road — from instant One-Click connections with infrequent users to persistent sessions that can be accessed at any time — Access Gateway is designed to accommodate your needs.
connect to sessions using short, unique access codes
create persistent sessions that can be connected to as often as needed
non-persistent sessions are ideal for IT staff to give help and support to users when required
save lists of frequently used persistent connections for easy selection and reconnection
IT staff can browse lists of active sessions and search for users awaiting assistance
connect to unattended computers (e.g. servers, or workstations where no one is logged in) via persistent connections
allow multiple viewers in a session or enforce a single viewer only
control access to your Access Gateway using account IDs and passwords; enable/disable anonymous connections as required
use multiple Access Gateways on a single network and/or use connections to Access Gateways on multiple networks
evaluate it in our Evaluation Center for 7 days
free 30-day trial on your own site
product is licensed for the number of concurrent active sessions – choose any value for the maximum active sessions limit
increase your active sessions limit by buying more licenses at any time
usage history shows duration of sessions along with details of viewer and target; these can be used as a basis for accounting
session logs show audit data (e.g. when sessions started and ended, who was connected)
remote control of Windows desktops without network boundary restrictions
retain control and oversight of remote sessions without exposing your data or users to a service that you do not control
We have various evaluation offerings for Access Gateway, including pre-configured Test Rooms or 30-day free trials in your own environment. To find out more, or to contact a distributor, please use the options below.
Evaluation Center Where To Buy
The sections below illustrate various features of the Access Gateway.
1. When a User Needs Assistance1a. Starting the Remote Connector |
|
|
A user may need assistance with their workstation when they are in the office and online via an internal network or are away from their office and connected over the Internet. In either case they can run the “Sysgem Access Gateway Remote Connector” on their workstation to make a connection to a registered Access Gateway. They then call the Help Desk on the telephone and give the access code displayed in the Remote Connector window. |
 |
2. The Help Desk Responds2a. Using SysMan Explorer |
|
|
The Help Desk use the SysMan Explorer window to select the appropriate Access Gateway and double clicks on the menu option "Current Sessions". |
 |
2b. Identifying the User's Gateway Session |
|
|
A list is displayed of all the current sessions connected to the Access Gateway and the Help Desk picks the required one, identified with the Access Code supplied by the user. Entries that have users waiting for assistance are highlighted with an amber background. The amber highlighting is automatically turned off when the Help Desk connects to the user's session so that other Help Desk operators can see who is being attended to and who still needs help. |
 |
2c. Connecting to the User's Desktop |
|
|
The Help Desk operator double clicks on the entry in the Current Session window to connect to the user's desktop via a SysMan Remote Control window. The Help Desk operator has full control of the user’s system and both the user and the help desk operator can interact with the desktop. When the session has been terminated, the entry is automatically removed from the Current Sessions window. |
 |
3. Persistent and Non-Persistent Sessions3a. Options when Starting a Session |
|
|
The person starting a new Access Gateway session can decide whether it should be a temporary session, to be discarded when the session closes, or a ‘persistent’ session that will continue to exist after it has been used - even if the user logs out of Windows. A persistent session has a name and an access code to uniquely identify it for subsequent use. Persistent sessions are a very convenient way to connect to Windows servers in a company network and can be re-used on any number of occasions. |
 |
4. Single or Multiple Viewers4a. Further Options when Starting a Session |
|
|
Access Gateway sessions can be set to allow only a single person to view / control the desktop, or they can be set to allow multiple people to connect. The option to allow either single or multiple viewers can be set as a default per user for when new sessions are created, but can also be changed for individual sessions if needed. Other options such as displaying a session timer and displaying the amount of data transmitted, etc are available as default settings. |
 |
You can also view instructional videos or read the Access Gateway documentation to find out more:
Find answers to common support questions in our Knowledge Base.
If you require support with an issue not listed here, or have any other enquiries, please contact us.
© Sysgem AG, all rights reserved.
Sysgem is a trademark of Sysgem AG. Other brands and products are registered trademarks of their respective holders.
Sysgem AG, Forsterstrasse 67, CH-8044 Zurich, Switzerland
+41 44 586 1060